Delivery & Return Policy

Delivery Policy

• Deliveries will only be made once full payment has been received and cleared by our bank. Ownership of merchandise remains with Brand Furniture (Pty) Ltd until payment is confirmed in full.

• Deliveries are made within designated areas, during office hours on weekdays.

• Large furniture items will only be delivered to ground level and indoors if they can fit through doors. It is the customer’s responsibility to ensure the delivery location is accessible and free of obstacles.

• We only deliver to physical addresses.

• Brand Furniture (Pty) Ltd provides a standard delivery service to the ground floor. We do not offer hoisting or specialized moving services.

• Brand Furniture (Pty) Ltd is not responsible for failed deliveries due to incorrect shipping details provided by the customer.

• Please allow 5-10 working days, depending on the destination.

• A signed proof of delivery without annotations confirms that the merchandise was received in good condition. Damages must be noted and reported within 24 hours.

Returns and Exchange Policy

• All sales are final. We do not offer refunds or exchanges for incorrect purchases or custom-made merchandise once production has begun.

• We accept returns for faulty or damaged items if the item is unused, undamaged, in its original protective packaging, and accompanied by proof of purchase.

• Returned merchandise will be inspected and, if approved, an exchange or refund will be issued for the original product value, excluding delivery costs.

• The customer is responsible for all return shipping costs. Shipping costs are non-refundable and a 10% handling fee may be deducted from refunds.

• Faulty item claims must be made within 7 working days of purchase, with proof of purchase. Email brand@tiscali.co.za to file a claim.

Updates to Delivery and Returns Policy

Brand Furniture (Pty) Ltd reserves the right to update this policy at any time without prior notice. Changes will be posted on this page with an updated revision date.